Insights · Claims

Theft from site: what does the insurer expect?

The construction site sits at the top of the theft statistics, and there's no dressing that up: plenty of valuable, portable, easily resold equipment, an area standing empty at night, and constantly changing personnel. Insurance covers this risk – but not unconditionally: theft cover is the most strictly "requirement-bound" area of the genre.

In brief:
  • Theft cover typically requires security guarding, secure storage, or another defined level of protection.
  • A "gone without trace" shortfall (a stock shortage) isn't a theft loss – provability is the essence of this type of claim.
  • A police report is needed for practically every claim.
  • The level of protection is fixed in the policy – reality needs to match it, not the other way round.

What gets taken – and from where?

The chart-toppers: hand tools and small power tools from the container, cable and copper from the installation work, fuel from machinery, building materials from the storage yard, and, increasingly, solar panels. The point of entry is typically the weakest link: a container left unlocked, a gap in the fencing, an unguarded weekend. So the defence isn't primarily about technology, it's about order: locking up, keeping records, and having someone responsible.

What does the insurer expect?

The wording typically ties theft cover to a level of protection: secure storage (locked to a specified standard) outside working hours, fencing, lighting, and manned security guarding or electronic surveillance above a given value. The exact requirement varies from policy to policy – at inception, it needs to be established whether the project's actual level of protection matches the text. If the guarding specified isn't actually in place, the cover stays on paper only – this is a regular feature among the common reasons for rejection.

At claim time: proving it

The backbone of settling a theft claim is provability: signs of forced entry, a police report (with the investigation's case number), and identifying the items taken – which needs an up-to-date record of equipment and materials, and a unique identifier for machinery. A "it went missing sometime during the month" type of shortfall is a stock shortage, not theft – there's no cover for that. The process: securing the site, reporting to the police, photos, notification on the insurer's line: the claim notification article.

Prevention is a business question

Guarding and orderly storage cost money – theft and downtime cost more. The practical minimum: machinery locked and secured overnight (the construction plant article), scheduled delivery of valuable materials (so they don't sit on site for weeks – the storage and transit article), photographic documentation of the storage yard, and a clear line of responsibility for locking up. The daily checklist: loss prevention.

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This article is for general information only and does not constitute an offer, or insurance or legal advice. The specific covers are determined by the insurers' terms and conditions in force at any given time; the section structure and the range of extensions vary by insurer. At claim time, the primary route is the insurer's claims line or online portal; if a case stalls or is disputed, I help the client as broker, where I can.

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